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Frequently Asked Questions

My Account

Yes, you will be asked to set up a DodecaTees account before placing an order. With your account, you will be able to track the status of your orders and review order history as well as benefit from a faster checkout process for your future purchases by saving your delivery address and payment details. Creating an account will also allow you to receive special promotions and be informed when new designs are added to our store.

Your username is the e-mail address you use when you create a DodecaTees account.

On the sign in page click on the "Forgot Your Password?" link underneath the username and password fields. You will receive an e-mail with a link to reset your password. If you do not received the e-mail or have any other concerns, please contact us. We are happy to help!

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

Ordering

Shopping at DodecaTees is easy - click on "ADD TO CART" when you have found an item, chosen your size and color, then click the little shopping basket icon at the top of the page when you're ready to check out.

We gladly accept major credit cards and Paypal at the moment.

We currently only accept payment in Euros (EUR), though you are welcome to pay with non-Euro credit or debit card. The amount will be charged in your local currency, adjusted for your card issuer's exchange rate and fee if applicable.

As soon as you have completed your order you will receive an order confirmation by e-mail. If for any reason you are  not sure if your order was successful, please Contact Us.

For a full list of our delivery options and timings, please see our Delivery Page.

We recommend referring to the sizing chart for accurate measurements listed in cm and inches.

As soon as your order has been shipped, we will send you an e-mail to let you know. The e-mail will show a final summary of the items in your order, the delivery address and shipping method.

Once your order has been collected by one of our couriers, you should receive an e-mail with your tracking details. If you have not received your tracking details or have any other concerns, please Contact Us.

Enter your email on the respective product page so that we can keep you notified when it gets restocked!

If your parcel is still with us, we can make amendments to the delivery address and contact details. If you need to add or remove items, or cancel your order completely, please Contact Us as soon as possible for assistance.

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do Contact Us as soon as possible if you'd like to cancel an order that you have just made.

We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, DodecaTees uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption  (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

The payments are processed by a third party secure service. We do not store or have access to your credit card information at any time.

Returns

If you are unhappy with your purchase, you may return your item(s) to us within 14 days.

Please refer to our Returns page for further details.

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